Complaints
Report a Concern
Rash driving, driver behaviour, car condition or anything else that wasn’t right — tell us and we’ll look into it. You can report with your name or anonymously.
How We Handle Your Report
Every report is read by our team — none of this is automated.
You tell us
Submit the form below, with your name or anonymously — whichever you’re comfortable with.
We look into it
We review the details and speak to the driver or team involved.
Action is taken
Depending on what happened, that can mean retraining, a warning, or removing a driver or car from service.
We follow up
If you shared your contact details, we’ll let you know the outcome.
Submit a Complaint
Takes a couple of minutes. Every field except the description is optional.
Prefer to talk it through? Call 0300-4889401 or message us on WhatsApp.
FAQ
Complaints FAQs
Can I report a complaint anonymously?
Yes. Tick “I’d prefer to remain anonymous” and the name, phone and email fields are removed from the form before you submit. We still investigate every anonymous report.
Will I hear back about what happened?
Only if you share your name and contact details — we’ve no way to reach you otherwise. If you’d rather stay anonymous, know that we still act on every report.
What should I include in my report?
As much as you can: the booking reference, car number or driver’s name if you know it, and what happened, including the date, time and location. Even a partial report helps.
Is this only for issues with a driver?
No — use this form for any concern about a trip: a driver’s driving or conduct, the condition of the car, or anything else that wasn’t right.
Is my report kept confidential?
Reports are seen only by the team handling driver and vehicle standards, and are used to investigate and improve our service.